customer information


seller’s identity and postal address

you are entering into a contract of sale with le voyage en papier - marc dechow, abendrothsweg 55, d-20251 hamburg. please see imprint for further details on the sales partner.


orders

once you have found the product you want, you can put it into the shopping cart by clicking the add to cart button; this does not oblige you to purchase the item. You can view the contents of your cart at any time by clicking the shopping cart button; this is for information only and carries no obligation. you can delete products from the cart at any time. if you wish to purchase the products in your cart, please click the order button. you will then be asked to enter your personal data, choose a payment method, and confirm that you have read the customer information section. you can cancel the order transaction at any time, or complete it by clicking the submit order button.


contract of sale completion

the presentation of products in the online shop does not constitute a legally binding offer, but rather a non-committal online catalogue. by entering your personal data and clicking the submit order button as the final step of the order process, you are submitting a binding order for the products in your cart. immediately after submitting your order, you will receive an automatic order confirmation. the contract of sale is completed when the purchase order is confirmed or goods are delivered.


storage of contract details

contract of sale details will be saved. order details will be sent to you via e-mail.


prices

prices quoted above are final prices and include the german value added tax (vat). please see the product pages for further details.


shipping and handling

the cost of shipping and handling depends on the amount of goods ordered and the mode of shipment. shipping and handling charges will be clearly displayed before you submit your binding order.


within germany: € 3,50

within europe: € 4.50

worldwide: € 8.00


 
modes of payment

a) payment via credit card
the invoice total plus shipping and handling is handled by worldpay. after submitting the order, the customer is redirected to the secure worldpay payment site. goods are shipped within two working days after the payment has been received.

 
b) payment via bank transfer (europe only)
the invoice total plus shipping and handling is transferred into our account. customers will receive payment details via e-mail after the contract is completed. goods are shipped within two working days after payment has been received.

overseas purchasers must cover any additional banking charges so that the invoice total can be credited to our account without deductions.
 
c) payment via paypal
the invoice total plus shipping and handling is handled via the paypal service. for this mode of payment, the purchaser must have a paypal user account. after submitting the order, customers are redirected to the secure paypal payment site, where they should log in to their user account and make the payment for goods ordered. goods are shipped within two working days after the payment has been received.

 
delivery

we deliver worldwide. delivery takes from two to 21 days, depending on destination.

if you are a private consumer, you are eligible for right of withdrawal according to § 312d, paragraph 1, sentence 1 of the german civil code:

you may withdraw from the contract of sale in writing within two weeks without giving reasons, or by returning the goods. the two-week period begins with receipt of the goods. in order to ensure the refund period, timely dispatch of the cancellation or the goods will suffice. please send your cancellation to: le voyage en papier - marc dechow, abendrothsweg 55, d- 20251 hamburg. in case of a valid cancellation, goods and services provided on both sides are to be returned/refunded (you send back the well packaged goods, and we will reimburse the purchase price paid). if you cannot fully or partly return/refund the goods and services received, or if you can only return them in a declined state, you will have to pay compensation where necessary. compensation can be avoided by refusing to treat the goods as your possessions, and avoiding anything that affects their value. return carriage is free of charge.


privacy note

data is processed at le voyage en papier - marc dechow, abendrothsweg 55, 20251 hamburg. further details on this location can be obtained from the imprint.
we exclusively use your stock data for processing your order. we save and process all customer data according to the relevant regulations of the german data protection act (bdsg), and the german tele services data protection act (tddsg). you are entitled to free information about your data and also to request that your saved data be amended or blocked and – if need be – deleted at any time. please contact us at info@antique-prints.de or send your request to us via post or fax.
 
we will not disclose your personal data, including your postal and e-mail address to third parties without your explicit permission. you can revoke this permission at any time, except to our partners in service providing who need the relevant data to process your orders (such as the company commissioned to take care of shipment and the credit institution commissioned to handle payments).in these cases, however, the amount of data transferred is limited to the required minimum.
on the internet, your personal data is transferred encrypted via SSL and S/MIME. we use technical and organisational safety measures to protect your administered data against accidental or intentional manipulation, loss, deletion or access via unauthorised parties.
 
cookies 

in this shop, information on cart contents is saved in the form of session cookies. these cookies expire after you leave the shop. no cookies are saved on your hard drive.

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